Kolaybet Privacy Policy — Your data is safe with us

Kolaybet (kolaybet.best) places the highest importance on user privacy. This Privacy Policy explains what data Kolaybet collects, why it collects it, and how that data is managed.

This policy applies to all users of the Kolaybet website, mobile app, and other digital services. Users accessing the platform from Bangladesh are also subject to applicable local data protection laws.

This policy has been developed in accordance with the GDPR (General Data Protection Regulation) and international data protection standards. Kolaybet is committed to operating with full transparency toward its users.

Kolaybet collects data in several ways and across different categories. A breakdown is provided below:

Registration information:

• Full Name & Date of Birth
• Mobile Number & Email Address
• Residential address (where required)
• National ID Number (for KYC verification)

Usage Data:

• Login time, device type, and IP address
• Game History & Betting Patterns
• Transaction History (Deposits & Withdrawals)
• Customer Support Contact Details

Automatically Collected Information:

• Cookie & Browser Local Storage Data
• Device Operating System & Browser Version
• Time spent on site and pages visited

Kolaybet uses the data it collects for the following specific purposes:

• Account Management: Account creation, login verification, and delivery of personalized services.
• Payment processing: To securely process deposits and withdrawals and to prevent fraud.
• Security: To detect suspicious activity and keep your account secure.
• Legal Obligation: To comply with Anti-Money Laundering (AML) regulations and identity verification requirements.
• Customer Support: To address your complaints or questions accurately and resolve any issues.
• Platform Development: Used to analyze user behavior and improve service quality (only non-personally identifiable data is used).
• Contact: To send important notifications, security alerts, and account updates.

Kolaybet never shares your data with third parties for marketing or advertising purposes. You can unsubscribe from promotional emails at any time.

Kolaybet does not generally share your personal data with third parties. However, sharing may occur in the following limited circumstances:

Whenever data is shared with third parties, they are bound by Kolaybet's strict privacy agreements and may not use the data for any purpose beyond what is specified.

Kolaybet does not retain your data longer than necessary. Retention periods depend on the type and purpose of the data:

• Account information: For a minimum of 5 years while your account is active and after closure, as required by law.
• Transaction Records: Minimum 7 years, as required by financial regulatory guidelines.
• Communication history: 3 years from the date of last contact.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.
• KYC documents: 5 years from the date of verification.

Once the retention period ends, data is permanently deleted using secure methods. You may also request early deletion of specific data — however, information subject to legal obligations may not be removable.

Kolaybet uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve the site's performance.

Types of cookies we use:

• Essential cookies: Required to maintain your login session, ensure security, and keep core functionality running. Disabling these may cause the site to malfunction.
• Functional cookies: Remembers your preferences such as language selection and settings, so you don't have to reconfigure them every time you log in.
• Analytics Cookies: To understand which parts of the site are used most. Aggregated, non-personally identifiable data is used for analytics purposes.

Kolaybet does not use any cross-site tracking cookies or third-party advertising cookies.

Kolaybet ensures the following rights under GDPR and international standards:

Kolaybet does not provide services to anyone under the age of 18 and does not intentionally collect personal information from minors.

• Age is verified at the time of registration. Providing a false age will result in immediate account closure.
• If it is found that a minor has opened an account, all associated data will be deleted immediately.
• Parents who wish to restrict access to Kolaybet can do so using parental control software on their child's device.

Kolaybet reserves the right to modify or update this Privacy Policy as needed. When changes are made, the following process is followed:

• For minor changes, only the update date at the top of the policy will be revised.
• For significant changes, members will be informed at least 14 days in advance via their registered email or a notification on the platform.
• Continued use of the service after any changes are made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

Previous versions are kept in our archive and can be provided upon request. The current version is always available at kolaybet.best/privacy-policy.

For any privacy-related questions, concerns, or rights requests, please contact Kolaybet:

• Email: support@kolaybet.best (include the subject line "Privacy" for privacy-related inquiries)
• Live Chat: Available 24/7 — typical response time within 5 minutes
• Response Time: General inquiries within 24 hours; formal data requests within 30 days

If your concern cannot be resolved with Kolaybet, you have the right to lodge a complaint with your country's data protection authority.