Kolaybet Terms & Conditions — Clear, simple, and straightforward

Kolaybet (kolaybet.best) is an online gaming and betting platform operating legally in Bangladesh and select other countries. These Terms & Conditions constitute a legally binding agreement between Kolaybet and its users.

These terms and conditions define the rights and responsibilities of users and govern all aspects of using Kolaybet's services. The most recently updated version will always be available at kolaybet.best/terms-conditions.

Kolaybet reserves the right to amend or update these terms and conditions at any time. For significant changes, members will be notified in advance via their registered email or through a platform notification. Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

To open an account with Kolaybet, the following conditions must be met:

• You must be 18 years of age or older — the service is strictly prohibited for minors.
• Each person may register only one account. Creating multiple accounts using the same name, phone number, device, or payment method is strictly prohibited.
• You must provide accurate and truthful information during registration — providing false details may result in your account being closed.
• Registrations from countries where online gaming is prohibited by law will not be accepted.

Once registered, the account holder is fully responsible for keeping their account secure. Your password must never be shared with anyone. Creating or managing an account on behalf of another person is strictly prohibited.

The following policies apply to all financial transactions on Kolaybet:

• The minimum deposit is ৳200 for bKash and Nagad, and ৳500 for Rocket.
• The minimum withdrawal amount is ৳300 for bKash and Nagad, and ৳500 for Rocket.
• Kolaybet does not charge any fees on deposits or withdrawals. However, your mobile banking provider's own charges may apply.
• Withdrawals will only be processed to the payment method registered in the user's own name.
• Kolaybet reserves the right to review suspicious transactions as part of its anti-money laundering obligations.

Deposits are usually credited instantly. If there is a delay, contact us via live chat within 24 hours. Withdrawal processing typically takes between 5 and 30 minutes.

Kolaybet offers a range of bonuses and promotional offers. To take advantage of these offers, the following general conditions apply:

• Each bonus comes with specific wagering requirements that must be met before any winnings from that bonus can be withdrawn.
• If more than one bonus is active at the same time, Kolaybet reserves the right to determine which one applies.
• Any attempt to abuse bonuses or artificially meet wagering requirements may result in bonus cancellation and account suspension.
• To earn the referral bonus, the referred person must complete registration and make their first deposit.

Kolaybet reserves the right to modify, cancel, or introduce bonus offers at any time. Any unused bonus will be automatically forfeited once it expires.

All games and betting activities on Kolaybet are governed by the following rules:

• For Sports Betting, the odds in effect at the time the bet is accepted are final.
• During in-play betting, odds may shift due to internet latency — bets are confirmed at the accepted odds.
• Kolaybet reserves the right to void any bets placed at abnormal odds due to a technical error.
• All casino games use an RNG (Random Number Generator) — results are entirely random.
• Kolaybet sets the maximum stake per event, which is subject to change at any time.

If a match or event is cancelled, the stake for the relevant bet will be refunded to the user's account. If a match is postponed, the outcome will be confirmed once play resumes.

The following activities are strictly prohibited on Kolaybet and may result in permanent account closure:

• Creating or operating an account using false or fraudulent information.
• Using multiple accounts to unfairly claim bonuses or other benefits.
• Using software, bots, or any automated means to play games.
• Using the platform for money laundering or any other illicit financial activity.
• Attempting to gain unauthorized access to another user's account.
• Attempting to manipulate or hack Kolaybet's systems.

Kolaybet believes gaming should be fun, not an addiction. That's why responsible gaming is at the heart of everything we do.

• Users can set their own deposit limits at any time.
• Using the self-exclusion feature, you can suspend your account for as little as 7 days or close it permanently.
• Activating a cooling-off period allows you to take a break from gaming for a set period of time.
• It is the responsibility of parents and guardians to ensure that minors under 18 do not access the platform.

If you notice any signs of a gaming problem, please contact our Responsible Gaming Visit the page and get help.

Kolaybet is committed to protecting users' personal data. For full details on how information is collected and used, Privacy Policywill be available.

• Information collected at registration is used solely for service delivery and security purposes.
• Personal data is not shared with third parties except where required by law.
• All data is secured with 256-bit SSL encryption.
• All data is stored and managed in full GDPR compliance.

Kolaybet reserves the right to temporarily or permanently close an account in the following circumstances:

• Involvement in any prohibited activities.
• Registering with false or inaccurate information.
• Failure to complete KYC verification or refusal to cooperate.
• Operating multiple accounts.
• Prolonged inactivity of 12 months or more.

Users may also request account closure at any time. It is strongly recommended that you withdraw any remaining balance before closing your account.

Kolaybet is committed to resolving any disputes with users in a friendly and amicable manner.

• For any complaints, please reach out to our support team first via live chat or email.
• Most complaints are resolved within 24 to 48 hours.
• If your issue cannot be resolved through support, you have the option to seek resolution through an independent mediator.
• Always keep your transaction reference number for any payment-related disputes.

Any dispute with Kolaybet is governed by the laws of the country where the company's headquarters is located. Users are responsible for ensuring their use of the service complies with the legal framework of their own country.